Privacy Policy

We take the protection for your Personal Information details very seriously. We collect Personal Information that you provide to us voluntarily on LOVE STORY Book Book website and its other related channels and process it for the following purposes ("Purposes"):

  • To complete transactions with you and manage your membership of our customer loyalty scheme where applicable;
  • to direct market to you;
  • to understand and analyse our sales, and your needs and preferences;
  • to develop, enhance, market and provide products and services to meet your needs;
  • to enable you to participate in promotions and activities;
  • to enable you to participate in customer research or focus groups;
  • to process exchanges or product returns;
  • to improve our services; and,
  • to respond to requests or complaints.

LOVE STORY Book Book provided and managed by S & O GROUP SDN BHD ("LOVESTORY Book Book", "we","us", “our”, and their affiliates), respects your privacy, which includes the privacy of your digital photographs and your personal data you provide to us.  By using our service, you fully accept and agree to the terms of this Privacy Policy.

1. Personal Information

To start creating LOVE STORY Book Book, you may have to fill up the Questionnaire form. We will refer the questionnaire form to write out your own story. You will need to provide your name and valid email address. Where an order is made, we will also require relevant and compulsory billing and delivery information. Your personal information, including digital pictures that you voluntarily provide will be used only for the purpose for which you have provided them, and hence will not be shared or disclosed to any third parties without your prior consent. You may be requested to provide other information such as gender, contact numbers, and etc, where submitting such information is entirely voluntary. Access to this data is limited to authorised LOVE STORY Book Book team only. 

The demographic data collected to tailor your experience on our website or use this information to send you contents, updates, new product offers and promotions that we feel might be relevant to you, based on the information that you furnished. We may sometimes also conduct surveys and contests. You have the option to decline these mailings or choose to opt out at any time without sacrificing any rights in using or ordering any of services and products offered by LOVE STORY Book Book. 

Testimonials are used to show benefits of using LOVE STORY Book Book. We always seek consent prior to posting any testimonial in which Personal Information is included.

We reserve the right to disclose any relevant personal data in its sole discretion, with or without a warrant or court order from any law enforcement agencies, if we believe that the disclosure is necessary to protect ourselves, or our business in certain situations, where you: (a) are in violation of the Terms of Service governing this site; (b) have engaged, or are alleged to have engaged, in any activity purporting to infringe upon the intellectual property rights of another; or (c) have engaged, or are alleged to have engaged, in any other illegal conduct or activity. LOVE STORY Book Book also reserves the right to report any suspected illegal activity to such entities for investigation and prosecution.

2. Security

Prior to uploading, we encrypt files at the customer side so no other printers/photo labs can output the files; this also ensures that any personal pictures cannot be used should they be intercepted for any reason. As such you can be assured that we do not divulge any information given by you to any other parties for the purpose of reproduction, advertising or otherwise.

All transaction information are processed directly by iPay88 and PayPal are automatically encrypted using the Secure Sockets Layer (SSL) protocol with an encryption key length of 128 bits (the highest level commercially available). This encryption protocol protects data as it travels over the internet. Therefore there is no storage of such information on our website and LOVE STORY Book Book and its employees do not have access to your private information other then information voluntarily submitted to us through the Site. Credit card information provided via iPay88 and PayPal is only used for payment processing and is NOT collected, recorded or stored in any way. All personal information and requests are treated with strict confidentiality. 

3. Book Content

Once permission has been granted to LOVE STORY Book Book for usage of the book and its contents, LOVE STORY Book Book and all its subsidiaries reserve the right to use your book book design, contents or any part thereof for marketing and promotional purposes. We suggest customers to thoroughly check their proofs before printing their book book as we only accept one time amendments or changes once the layout is completed from our team. We are not responsible for consumer-generated mistakes, such as but not limited to, missing or incomplete images, contents errors or missing, spelling and spacing errors,  alignment, lines and border issues, missing or incomplete files, once get the approval from consumers and the book book are printed.

4. Submission

The content cannot be modified, changed or revised once get consumers final approval and printed. LOVE STORY Book Book has no obligation to review the Content that get your final approval and hence you hereby agree that your book book has gone through the necessary proofs and checks until fully satisfied, and that it is ready to be printed. You further acknowledge that LOVE STORY Book Book is not required to keep electronic files of your book book or maintain an archival copy of the printed book book.

5. Personal Information from Other Sources

LOVE STORY Book Book may attain your personal Information from other sources such as telephone, fax or from other websites or social media. We may add this to our database we have already collected and collated to improve the products and services that we provide.

6. Email Provisions

By creating an account with us, your email will be used as a communication tool for update our products and services. Emails may contain product updates, company announcements, promotional content, contests sent by our company. If you received an error email from us , please feedback to us at info@lovestorybookbook.com.my If you no longer wish to receive a specific form of email, follow the "unsubscribe" instructions located the bottom of each email sent.

7. Feedback

When providing feedback, we may use this feedback for any purpose such as but not limited to product and service improvements, testimonials or customer suggestions.

8. Copyright

If you find that your photo has been copied or used in any Book in any manner that constitutes copyright infringement, please contact us immediately. Please view our Copyright for additional details and instructions. We will investigate and undertake the necessary measures upon obtaining all the required information for verification and authentication. In order to ensure the security of your information, LOVE STORY Book Book will periodically review this Privacy Policy and reserve the right at our sole discretion to update, revise or make modifications to the said policy from time to time. Amendments to this statement will be posted at this URL and will be effective when posted. Your continued use of this site following the posting of any amendment, modification or change shall constitute your acceptance thereof. If you have a question regarding our Privacy Policy, please contact us.

9. Contact us

Should you have any questions or concerns regarding this Privacy Policy, please contact us through info@lovestorybookbook.com.my or:

LOVE STORY Book Book  D-52-2 Jalan C180/1, Dataran C180 43200 Cheras Selangor.

This Policy was last updated: 24 February 2017