Terms & Conditions

By using our service, (herein referred to as “Service”) you are deemed to have read and accepted the terms and conditions set forth, hence forming a legal binding agreement between LOVE STORY Book Book and yourself pursuant to which you agree to comply with the Terms of Service, and use this website only in a manner consistent with Terms of Service. Should you not agree with any part of this Terms of Service, you are advised not to access this website.

We reserve the right to amend these Terms of Service anytime, with or without prior notice to Customers. You should review these Terms of Service each time you access this Site. 

please read the following Terms of Service carefully.

1. Sign Up

our Sign Up is free. There is no legal age requirement for signing up. However, anyone below the age of 18 should obtain parental consent in using our services. We strongly recommend that parents and guardians supervise their children’s use of the Website.

During the sign up process, you will specify a Username and Password (your "Sign In Credentials") as well your basic information to maintain your account with LOVE STORY Book Book. You, are fully responsible for maintaining the confidentiality of your password and for any consequences that may arise from you having granted a third party access. LOVE STORY Book Book has no duty or obligation to verify the identity of a customer and may assume, without independent investigation, that any person who logs on to this Site through your password does so with your consent and approval.

You are required to provide and maintain a valid email address with LOVE STORY Book Book at all times. The management of LOVE STORY Book Book reserves the right to remove a customer's account at its discretion without prejudice.

You may close your account at any time. However, please email your request to us as proof. All remaining order with account will be deleted from our servers upon the closure of your account.

2. Submission

After order placed, you must be submitted photo and fill up questionnaire form via online to us within 180 days of payment date, otherwise we have the right to terminate your order. Unless we acknowledge and agree to extend your submission period of time in writing.

Your book book is designed by LOVE STORY Book Book, the content cannot be modified, changed or revised once get customers final approval and printed. LOVE STORY Book Book has no obligation to review the Content that get your final approval and hence you hereby agree that your book book has gone through the necessary proofs and checks until fully satisfied, and that it is ready to be printed.

You agree that it is your responsibility to check your photo for the following issues before making book book and printing :

a) Any low-resolution images that may appear blurry in print.

Under these Terms of Service, you warrant that you will not use any of the services for any fraudulent or illegal purpose, and you may NOT place any of the following material using the Service:

  1. Any content that you transmit through this Website is not unlawful, including without limitation to matters that may be construed as invasion of privacy, violation of a right of publicity, a copyright, a patent, or a trademark infringement, and/or theft of trade secret or any other right of a person or party;
  2. All information that you provide to LOVE STORY Book Book is accurate and complete;
  3. You will pay all charges incurred by you or any other users of your account and credit card at the prices in effect when such charges are incurred.
  4. Any material that contains viruses, worms, corrupt files, Trojan horse or other sort of corrupted codes.

We shall not be held liable for any of errors as mentioned in above. No changes can be made to the book once get approval from customers for printing.

LOVE STORY Book Book will not be held liable for book book containing literature and/or images that are considered pornographic, offensive, inappropriate, copyrighted and/or trademarked.

3. Make Order

Once you submit an order to LOVE STORY Book Book, it is considered a purchase. The order cannot be cancelled, but can upgrade to other package.

4. Payment Term

All prices and amounts shown on this Site are in Ringgit Malaysia (RM), unless otherwise noted. All payment made shall be in Ringgit Malaysia (RM).

You agree to pay in full the actual amount of your purchase. No refunds will be given if you pay more than the actual payment amount requested. Also, we will not proceed with your order if you pay less than actual payment amount requested.

Payment method:
Via PAYPAL: Credit Cards - VISA and MasterCard
Via iPay88 (Our secure appointed payment gateway):
Credit Cards - VISA and MasterCard

LOVE STORY Book Book does not provide hardcopy of official receipts for purchases. You can print out all statements for your completed orders from the ‘My Orders‘ page on our Site.

Your payment via iPay88 is processed by iPay88, which is provided by Mobile88.com Sdn Bhd. Hence, either the names iPay88 or Mobile88 will be shown on your Credit Card / Bank Statement. You will also receive a notification e-mail from Mobile88 after each transaction.

5. Delivery Term

All books are delivered to Customers by LOVE STORY Book Book appointed courier service company.

Goods to be delivered to Customers are packed according to LOVE STORY Book Book standard packing. LOVE STORY Book Book shall not be held liable for any delays caused by the courier service company.

Working days exclude weekends and public holidays observed in the country. Shipping delays may occur if state holidays are being observed in the country.

If the incorrect goods were couriered to you, LOVE STORY Book Book shall arrange for the collection or return in the way deemed appropriate and deliver the right one to you at its expense.

Although the delivery service company we have engaged delivers to most places, some areas require longer delivery time due to inconsistent demand and sometimes lack of road infrastructure.

If you have not received your order within the specified delivery time, kindly contact the delivery service company with the Tracking/Consignment Note Number or you may contact LOVE STORY Book Book at info@lovestorybookbook.com.my or +603-9081 7977 no later than 7 days from the date of the specified delivery time. LOVE STORY Book Book will help liaise with the delivery service company on your behalf.

LOVE STORY Book Book is not liable for any loss and damage suffered by Customers through any reasonable or unavoidable delay in delivery. Delayed delivery is not a basis for cancellation of the order or a request for compensation.

6. Claims & Returns

Order is damaged or lost by the delivery service company. In such cases, sufficient evidence must be presented. Therefore, we reserve the right to have you return the original order, at our cost, before reprinting or refunding your order.

All claims for defects on your book must be made in writing within 7 days from the date of shipping. If no such claims are made, you acknowledge that the book you received is in good condition and all specifications are met.

In the event of a claim, we will investigate thoroughly if the defects or errors are caused by us thereof at our sole discretion to repair, reproduce or refund the claimed product.

Please return your purchase items to the following address:
D-52-2, Jalan C180/1, Dataran C180, 43200 Cheras Selangor.

Please contact us before you return the item to us.
Phone : 03-9081 7977
Email: info@lovestorybookbook.com.my

7. General Expectation on Printing Outcome

Due to other factors such as the different colour displays on various monitors, printed colours of end product may differ from what appears on your screen. Therefore, LOVE STORY Book Book cannot guarantee that the colours on what you printed will match exactly to what you see on your computer monitor.

We cannot guarantee 100% colour reproduction, as equipment, paper, ink, as well as environmental concerns may affect the finished product; in that small variations in colour between first print and subsequent prints of the same book are expected.

8. Copyright Information

Copyright © 2016. All Rights Reserved. The logos and trademarks displayed on the Website are the sole property of LOVE STORY Book Book. Usage of these marks is strictly prohibited.

This Policy was last updated: 24 February 2017