- Value Promo Package
- FRAME PACK
- Book Series
- Premium Book Series
- Layflat Premium
- Custom Photo ALBUM
- Video Slideshow
- STORY Gift Booklet
- Gift & Box
- Frame with photo print
Frequently Asked Questions (FAQ)
1. What payment options do you have?
We currently accept payment via MasterCard and Visa Credit or Debit Card issued by local Malaysian banks only. We also accept online payments via Maybank2U, CIMB Clicks, Hong Leong Connect,AmOnline and MEPS/FPX (All banks including RHB and Bank Islam).
2. How do I complete my order payment?
Easy! Just follow the steps below:
- Ensure all your selected products are CORRECT in the Shopping Cart.
- Confirm your delivery details (eg. Address, Phone Number, Name) at the bottom of page.
- Select your Payment Option and click Submit. You will be directed to the iPay88 online payment portal. Fill in all necessary details accurately to finalize your payment. And you’re done!
3. How do I know if my payment is successful?
Upon payment success, you will receive an on-screen prompt to inform you that the payment has been received. At the same time, you will also receive an invoice from LOVE STORY Book Book AND a payment confirmation from the iPay88 online payment portal via email.
Alternatively, you may check the status of your order via Your Account.
4. Why was my payment rejected?
There are various reasons why your payment may have been rejected. Have a look at the following steps to see if any applies:
- Check with your bank to ensure there are funds available to pay for your order.
- Secondly, if you are using a MasterCard or Visa credit or Debit card to pay your order, we suggest you confirm that your card is activated and your 3D securedetails have been entered correctly.
Note: Only credit cards issued by local Malaysian banks are accepted.
- Ensure that you have registered an online banking account with your local bank.
- Ensure you have disabled your browser pop-up blocker in order to complete the payment window.
1. How much is the delivery charge?
It’s only a flat rate of RM10 (Peninsular Malaysia) regardless of weight. However, this delivery charge will be waived if you meet the requirement of our FREE DELIVERY WITH PURCHASE promotion (Peninsular Malaysia).
2. How do I track my order(s)?
Your tracking number will be available to view once your order status states it is Completed.
3. Can you deliver to an address outside Peninsular Malaysia?
Currently, we can only deliver to street addresses in Peninsular Malaysia. We do not deliver to PO Box addresses or to other International addresses.
4. How many days does it take for my order to arrive?
Once your order file has been printed or done, you should receive your items within 2 - 3 working days.
However, during Flash Offer and Sale periods there will be expected delays due to heavy surge of online orders.
1. How do I register on LOVE STORY Book Book website?
It’s easy! Click on the Sign Up button on the website. You will be directed to an online registration form. Fill in your contact details. Make sure your details are correct to avoid any delay in your delivery!
You may also opt to register via your Facebook account.
2. I forgot my password, what can I do?
Don’t worry, we can help you! Click on the Forgot Your Password link in the Sign In page. You will be directed to the password retrieval page. Enter your e-mail address and we will immediately send a temporary password to you. Once you have successfully accessed your account, remember to update your password. We strongly recommend that you change it as soon as possible.
1. How do I make an online purchase?
It’s really simple! You may make an online purchase either BEFORE or AFTER you have registered an online account on LOVE STORY Book Book website.
Follow these easy steps:
- Select your product and click Buy Now to add the item into your shopping cart.
- Choose the quantity (qty) you need, size, and others additional options and click Add To Cart.
- You may continue to browse other items by clicking Back To Shopping OR click on the category tabs on the top page bar. Just repeat steps 1 & 2 for all other selected products.
- Once you have finished selecting your products, simply complete your delivery details and proceed to payment.
2. How do I cancel my order?
Once your order has been submitted successfully and payment is received for your purchase, no further changes can be made. We advise that you carefully review and modify your order before payment submission.
3. I have selected the wrong product. How do I make changes to my order?
No problem. You can make changes while you are still selecting items for your purchase. However once you have confirmed your order and finalized payment, no changes can be made to the order. We advise that you carefully review and modify your order before payment submission.
4. What if a product is Out Of Stock?
Don’t worry! If an item is out of stock, simply click E-mail Me When In Stock from the product page tosubmit your e-mail address. We’ll notify you when the item becomes available.
5. I have bought some products for myself and some as gifts for a friend in the same order. Can I send the gift to a different address?
Unfortunately, we are unable to deliver personal items and gifts separately at this point in time. Hence, we do advise creating gifting purchases in a separate order with your friend's address. Otherwise, all the ordered items will be delivered to the original delivery address.
1. How do I know latest news and promotions?
Just subscribe to our newsletter, to get latest updates about our New Arrivals, Best Seller Products and Special Deal.